:root{
  --bg:#f1f5f9; --surface:#fff; --surface-2:#f8fafc; --text:#0f172a; --muted:#64748b; --border:#e2e8f0;
  --primary:#2563eb; --primary-d:#1d4ed8; --side:#0f1e46; --side-text:#cbd5e1; --ok:#16a34a; --danger:#dc2626; --warn:#d97706;
  --radius:10px; --shadow:0 1px 2px rgba(15,23,42,.06),0 1px 3px rgba(15,23,42,.08);
}
*{box-sizing:border-box}
html,body{margin:0}
body{font:14.5px/1.5 "Segoe UI",system-ui,-apple-system,Roboto,Arial,sans-serif;background:var(--bg);color:var(--text);display:flex;min-height:100vh}
a{color:var(--primary);text-decoration:none} a:hover{text-decoration:underline}
h1,h2,h3{margin:0 0 .6em;line-height:1.25} h2{font-size:1.3rem} h3{font-size:1.02rem}
code{background:#eef2ff;padding:1px 6px;border-radius:5px;font-size:.9em} code.big{font-size:1.05rem;padding:6px 10px;display:inline-block}
.muted{color:var(--muted)} .center{text-align:center} .right{text-align:right} .nowrap{white-space:nowrap} .hidden{display:none!important}
.late{color:var(--danger);font-weight:600}
.ic{width:19px;height:19px;flex:none}

/* Sidebar */
.sidebar{width:236px;background:var(--side);color:var(--side-text);display:flex;flex-direction:column;position:sticky;top:0;height:100vh;flex:none;z-index:20}
.brand{display:flex;align-items:center;gap:10px;padding:18px 18px 14px;color:#fff;font-weight:700;font-size:1.05rem}
.brand img{width:30px;height:30px;border-radius:8px}
.sidebar nav{flex:1;overflow:auto;padding:6px 10px}
.sidebar a{display:flex;align-items:center;gap:11px;padding:9px 12px;border-radius:8px;color:var(--side-text);margin-bottom:2px}
.sidebar a:hover{background:rgba(255,255,255,.07);text-decoration:none;color:#fff}
.sidebar a.active{background:var(--primary);color:#fff}
.sidebar-foot{padding:10px;border-top:1px solid rgba(255,255,255,.08)}

.main{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{display:flex;align-items:center;gap:12px;padding:12px 24px;background:var(--surface);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:10}
.topbar h1{font-size:1.2rem;margin:0;flex:1}
.topbar-right{display:flex;align-items:center;gap:14px}
.icon-btn{position:relative;display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:50%;border:0;background:transparent;color:var(--text);cursor:pointer}
.icon-btn:hover{background:var(--bg)}
.bell .dot[hidden]{display:none}
.bell .dot{position:absolute;top:2px;right:0;background:var(--danger);color:#fff;font-size:11px;border-radius:10px;min-width:18px;height:18px;padding:0 5px;display:flex;align-items:center;justify-content:center;font-weight:700}
.me{display:flex;align-items:center;gap:9px;line-height:1.15} .me small{display:block;color:var(--muted);font-size:12px}
.avatar{width:34px;height:34px;border-radius:50%;background:#dbeafe;color:var(--primary-d);display:inline-flex;align-items:center;justify-content:center;font-weight:700;flex:none}
.avatar.sm{width:26px;height:26px;font-size:12px}
.content{padding:22px 24px 40px;max-width:1400px;width:100%}
.only-mobile{display:none}

/* Cards & layout */
.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px;margin-bottom:18px}
.card.narrow{max-width:640px}
.table-card{padding:0;overflow:auto} .table-card .pad{padding:16px 18px 0}
.card-head{padding:12px 16px;border-bottom:1px solid var(--border)}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}
.grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}
.form .grid2,.form .grid3{gap:12px}
.grid-side{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:18px;align-items:start}
.sticky{position:sticky;top:78px}
.hero{display:flex;align-items:center;justify-content:space-between;gap:20px;background:linear-gradient(120deg,#eff6ff,#fff)}
.hero p{margin:0}

/* Buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;background:var(--primary);color:#fff;border:1px solid var(--primary);padding:9px 16px;border-radius:8px;font:inherit;font-weight:600;cursor:pointer;text-decoration:none!important;white-space:nowrap}
.btn:hover{background:var(--primary-d)}
.btn.ghost{background:var(--surface);color:var(--text);border-color:var(--border)} .btn.ghost:hover{background:var(--bg)}
.btn.ok{background:var(--ok);border-color:var(--ok)} .btn.danger{background:var(--danger);border-color:var(--danger)}
.btn.sm{padding:5px 11px;font-size:13px} .btn.lg{padding:13px 22px;font-size:1.05rem} .btn.block{width:100%}
.actions{display:flex;gap:10px;justify-content:flex-end;flex-wrap:wrap;align-items:center} .actions.left{justify-content:flex-start}
form.inline{display:inline}

/* Forms */
.form label{display:block;font-weight:600;font-size:13.5px;margin-bottom:12px}
.form label small{font-weight:400}
input,select,textarea{width:100%;font:inherit;padding:9px 11px;border:1px solid #cbd5e1;border-radius:8px;background:#fff;color:var(--text);margin-top:4px}
input:focus,select:focus,textarea:focus{outline:2px solid #bfdbfe;border-color:var(--primary)}
textarea{resize:vertical}
input[type=checkbox],input[type=radio]{width:auto;margin:0}
input[type=color]{height:40px;padding:3px}
label.check{display:flex;gap:8px;align-items:center;font-weight:400}
label.inline{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--muted)} label.inline input{margin:0;width:auto}
.pass-row{display:flex;gap:6px;align-items:center} .pass-row .btn{margin-top:4px}

.filters{display:flex;flex-wrap:wrap;gap:8px;align-items:center;padding:12px}
.filters input,.filters select{width:auto;margin:0;padding:7px 9px;font-size:13.5px}
.filters input[name=q]{min-width:240px;flex:1}
.quick{display:flex;gap:10px;font-size:13px;margin-left:auto}

/* Category picker */
.cat-picker{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:10px;margin:6px 0 16px}
.cat-opt{position:relative;margin:0!important;cursor:pointer}
.cat-opt input{position:absolute;opacity:0}
.cat-opt span{display:block;border:2px solid var(--border);border-left:6px solid var(--c);border-radius:9px;padding:10px 12px;height:100%;background:#fff}
.cat-opt b{display:block} .cat-opt small{color:var(--muted);font-weight:400}
.cat-opt input:checked+span{border-color:var(--c);background:color-mix(in srgb,var(--c) 8%,#fff)}
.cat-opt input:focus-visible+span{outline:2px solid var(--primary)}

/* Dropzone */
.dropzone{position:relative;border:2px dashed #cbd5e1;border-radius:10px;padding:18px;text-align:center;color:var(--muted);margin-bottom:14px;background:var(--surface-2);transition:.15s}
.dropzone.compact{padding:10px}
.dropzone.over{border-color:var(--primary);background:#eff6ff}
.dropzone input[type=file]{position:absolute;inset:0;opacity:0;cursor:pointer;margin:0}
.dropzone p{margin:0;display:flex;align-items:center;justify-content:center;gap:6px}
.file-list{list-style:none;margin:8px 0 0;padding:0;text-align:left;font-size:13px;color:var(--text)}
.file-list li{display:flex;justify-content:space-between;gap:10px;padding:3px 0;border-bottom:1px dashed var(--border)}

/* Badges */
.badge{display:inline-block;padding:2px 10px;border-radius:20px;font-size:12px;font-weight:600;white-space:nowrap;color:#fff;background:#64748b}
.st-nuevo{background:#64748b} .st-en_proceso{background:#2563eb} .st-en_espera{background:#d97706} .st-reabierto{background:#dc2626} .st-resuelto{background:#16a34a} .st-cerrado{background:#334155}
.pr-baja{background:#e2e8f0;color:#334155} .pr-media{background:#dbeafe;color:#1e40af} .pr-alta{background:#fed7aa;color:#9a3412} .pr-urgente{background:#dc2626}
.cat{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;color:var(--text);white-space:nowrap}
.cat::before{content:"";width:9px;height:9px;border-radius:50%;background:var(--c)}
.chip{display:inline-block;font-size:11.5px;padding:1px 8px;border-radius:10px;background:#e2e8f0;color:#334155;font-weight:600}
.chip.warn{background:#fef3c7;color:#92400e} .chip.role-admin{background:#dbeafe;color:#1e40af} .chip.role-provider{background:#fef3c7;color:#92400e}

/* Alerts */
.alert{padding:11px 14px;border-radius:8px;margin-bottom:14px;border:1px solid}
.alert.ok{background:#f0fdf4;border-color:#bbf7d0;color:#166534}
.alert.error{background:#fef2f2;border-color:#fecaca;color:#991b1b}

/* Tables */
.table{width:100%;border-collapse:collapse}
.table th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);padding:10px 14px;border-bottom:1px solid var(--border);background:var(--surface-2)}
.table td{padding:10px 14px;border-bottom:1px solid var(--border);vertical-align:top}
.table tbody tr{cursor:pointer} .table tbody tr:hover{background:#f8fafc}
.table.small td,.table.small th{padding:7px 10px;font-size:13px}
.table tr.inactive{opacity:.55}
.empty{color:var(--muted);text-align:center;padding:18px}
.pager{display:flex;gap:4px;align-items:center;flex-wrap:wrap}
.pager a{padding:5px 11px;border-radius:6px;background:#fff;border:1px solid var(--border)} .pager a.active{background:var(--primary);color:#fff;border-color:var(--primary)}
.pager span{margin-left:10px}
.tabs{display:flex;gap:4px;flex-wrap:wrap} .tabs a{padding:5px 12px;border-radius:20px;color:var(--muted)} .tabs a.active{background:#dbeafe;color:var(--primary-d)}

/* KPIs */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px;margin-bottom:18px}
.kpi{background:#fff;border:1px solid var(--border);border-left:4px solid #64748b;border-radius:10px;padding:13px 15px;color:var(--text);box-shadow:var(--shadow)}
.kpi:hover{text-decoration:none}
.kpi span{display:block;color:var(--muted);font-size:12.5px} .kpi b{font-size:1.65rem;line-height:1.2} .kpi b small{font-size:.9rem;color:var(--muted)} .kpi>small{display:block;color:var(--muted);font-size:12px}
.kpi.blue{border-left-color:#2563eb} .kpi.amber{border-left-color:#d97706} .kpi.green{border-left-color:#16a34a}

/* Ticket lists */
.tlist{list-style:none;margin:0;padding:0}
.tlist a{display:flex;gap:10px;align-items:center;padding:9px 4px;border-bottom:1px solid var(--border);color:var(--text)}
.tlist a:hover{background:var(--surface-2);text-decoration:none}
.tlist .code{font-size:12px;color:var(--muted);font-family:Consolas,monospace;flex:none}
.tlist .t{flex:1;min-width:0} .tlist .t b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-weight:600}
.tlist .t small{color:var(--muted)}
.dash .card{max-height:460px;overflow:auto}
.bars{display:flex;flex-direction:column;gap:8px}
.bar-row{display:grid;grid-template-columns:170px 1fr 50px;gap:10px;align-items:center;font-size:13px}
.bar-row span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bar{background:#f1f5f9;border-radius:6px;height:14px;overflow:hidden} .bar i{display:block;height:100%;background:var(--primary);border-radius:6px;min-width:2px}
.activity{list-style:none;margin:0;padding:0} .activity li{display:flex;justify-content:space-between;gap:10px;padding:7px 0;border-bottom:1px solid var(--border);font-size:13.5px}
.activity a{color:var(--text)}

/* Ticket view */
.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;align-items:start}
.ticket-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}
.ticket-head h2{margin:.3em 0 .4em}
.meta-line{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:12.5px;color:var(--muted)}
.by{display:flex;align-items:center;gap:7px;margin-bottom:10px}
.body-text{white-space:normal;word-wrap:break-word;line-height:1.55}
.section-title{margin:22px 0 12px}
.timeline{list-style:none;margin:0 0 18px;padding:0 0 0 22px;border-left:2px solid var(--border)}
.timeline li{position:relative;margin-bottom:14px}
.tl-dot{position:absolute;left:-29px;top:12px;width:12px;height:12px;border-radius:50%;background:#94a3b8;border:2px solid var(--bg)}
.tl-event{font-size:13.5px;padding:6px 0} .tl-event .tl-dot{top:9px}
.tl-card{background:#fff;border:1px solid var(--border);border-radius:10px;padding:12px 14px;box-shadow:var(--shadow)}
.tl-head{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-bottom:6px;font-size:13.5px}
.tl-time{margin-left:auto;font-size:12px;color:var(--muted)}
.tl-item.by-admin .tl-dot{background:var(--primary)} .tl-item.by-provider .tl-dot{background:var(--warn)}
.tl-item.internal .tl-card{background:#fffbeb;border-color:#fde68a}
.attachments{display:flex;flex-wrap:wrap;gap:10px;margin-top:10px}
.att-img img{width:150px;height:110px;object-fit:cover;border-radius:8px;border:1px solid var(--border);display:block}
.att-video{display:flex;flex-direction:column;gap:3px;font-size:12px} .att-video video{width:300px;max-width:100%;border-radius:8px;background:#000}
.att-file{display:flex;align-items:center;gap:8px;border:1px solid var(--border);border-radius:8px;padding:8px 12px;background:var(--surface-2);color:var(--text);font-size:13px;max-width:320px}
.att-file span{display:flex;flex-direction:column;min-width:0;word-break:break-all} .att-file small{color:var(--muted)}
.details dl{display:grid;grid-template-columns:1fr;gap:2px;margin:0 0 14px}
.details dt{font-size:12px;color:var(--muted);margin-top:8px} .details dd{margin:0}
.confirm-box{border-color:#bbf7d0;background:#f0fdf4}
.confirm-box input{margin-bottom:10px}
.reopen summary{cursor:pointer;font-weight:600;color:var(--danger)} .reopen form{margin-top:12px}

/* Board */
.board{display:grid;grid-template-columns:repeat(5,minmax(220px,1fr));gap:14px;overflow-x:auto;padding-bottom:10px}
.board-col{background:#e9eef5;border-radius:10px;padding:8px;min-height:200px}
.board-head{display:flex;justify-content:space-between;color:#fff;border-radius:7px;padding:7px 10px;font-weight:600;margin-bottom:8px;font-size:13.5px}
.board-head span{background:rgba(255,255,255,.25);border-radius:10px;padding:0 8px}
.board-card{display:flex;flex-direction:column;gap:5px;background:#fff;border-radius:8px;padding:10px;margin-bottom:8px;color:var(--text);box-shadow:var(--shadow);font-size:13.5px}
.board-card:hover{text-decoration:none;outline:2px solid #bfdbfe}

/* Notifications */
.notif-list{list-style:none;margin:0;padding:0}
.notif-list a{display:flex;flex-direction:column;padding:11px 12px;border-bottom:1px solid var(--border);color:var(--text)}
.notif-list li.unread a{background:#eff6ff;border-left:3px solid var(--primary)}
.notif-list a:hover{text-decoration:none;background:var(--surface-2)}

.report-actions{display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap}
.fn-head{display:flex;justify-content:space-between;gap:10px}
.fn-card details{margin-top:8px} .fn-card summary{cursor:pointer;color:var(--primary);font-weight:600;font-size:13.5px}

/* Auth */
body.guest{background:linear-gradient(135deg,#0f1e46,#1e40af)}
.guest-main{align-items:center;justify-content:center}
.auth-wrap{width:100%;min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}
.auth-card{width:100%;max-width:400px;padding:28px}
.auth-card.wide{max-width:680px}
.auth-brand{display:flex;gap:12px;align-items:center;margin-bottom:20px} .auth-brand img{width:46px;height:46px;border-radius:12px}
.auth-brand b{display:block;font-size:1.2rem} .auth-brand small{color:var(--muted)}

/* Responsive */
@media (max-width:1100px){.grid3{grid-template-columns:1fr 1fr}.ticket-layout,.grid-side{grid-template-columns:1fr}.sticky{position:static}}
@media (max-width:760px){
  .sidebar{position:fixed;left:-250px;transition:left .2s} body.nav-open .sidebar{left:0;box-shadow:0 0 0 100vmax rgba(0,0,0,.4)}
  .only-mobile{display:inline-flex} .me div{display:none}
  .grid2,.grid3{grid-template-columns:1fr} .content{padding:16px} .topbar{padding:10px 16px}
  .hero{flex-direction:column;align-items:flex-start} .bar-row{grid-template-columns:110px 1fr 40px}
  .table th:nth-child(n+5),.table td:nth-child(n+5){display:none}
}
@media print{
  .sidebar,.topbar,.reply,.reopen,.confirm-box,form.details,.btn,.filters{display:none!important}
  body{display:block;background:#fff} .card,.tl-card{box-shadow:none} .ticket-layout{grid-template-columns:1fr}
}